Investigations Manager

Job Description

Investigations Manager, Permanent, £56,925pa, 35 hours per week

With the recent passing of the Regulation of Legal Services (Scotland) Bill, this is an exciting time to join a regulatory team within the Law Society of Scotland.

Due to organisational growth, we have an opportunity within the Professional Conduct Team for an Investigations Manager. This role supports a team responsible for investigating conduct complaints about Scottish solicitors and plays an important part in protecting the public maintaining confidence in the legal profession and upholding proper professional standards. This role offers the opportunity to contribute to the delivery of the complaints process in a changing regulatory landscape.

At the centre of our organisation are the values of Respect, Openness, Progress, Inclusion, and Integrity which drive our teams to deliver the best possible service for the legal sector and beyond. 

Key Responsibilities for this role

• Lead and support a team of Reporters, ensuring that conduct complaints about solicitors are handled to a high standard in accordance with procedures, standards, deadlines and key measures. This includes providing guidance, supervision, building capacity and addressing any performance issues constructively. 
• Provide support and advice to the team and all staff in the Professional Conduct Team.
• Develop and implement improved processes, policies and practices to ensure work is handled efficiently.

Key Knowledge, Skills and Experience:

• A Scottish solicitor with a current practising certificate.
• Experience of developing and delivering priorities within operating plans which align to organisational strategic objectives.
• Highly developed interpersonal and communication skills.
• Excellent analytical skills and ability to understand and solve complex problem.

What we offer our employees?

We offer a comprehensive benefits package to support our colleague’s professional and personal needs. Some of these include:

• A hybrid working environment.
• Flexible working, to allow you to work around your lifestyle and commitments.
• 30 days holiday plus bank holidays
• A competitive pension provision scheme
• Excellent family friendly benefits
• Learning and Development opportunities to enhance your skills or through programmes leading to professional or academic qualification.
• Private medical insurance including dental and optical.
• Various health and wellbeing benefits such as confidential counselling services, bike to work scheme, eyecare, and offers on well-known brands through our Lifestyle savings offering.

The Law Society of Scotland is proud to hold a Leaders in Diversity Award in recognition of our commitment to advance fairness, respect, equality, diversity, inclusion and engagement both within our organisation and in the Scottish legal sector. More information can be found on our Equality and Diversity page.

We are always on the look for new talent to join our incredible workforce. If you are looking for a new opportunity within the society, we would love to hear from you!

If this opportunity sounds like the one for you, click Apply now.

This vacancy will close at 11:30am on 22 July 2025

We are unable to provide feedback to applicants who are not selected for interviews.